THE WAY WE WORK
Our code
of ethics.
Your trust is personal.
Our responsibility is, too.
Behind every property and every sale are people making important decisions. At Coastal Real Estate & Auction Group, we believe those decisions deserve care, honest guidance and clear expectations.
Read Our CommitmentsNINE COMMITMENTS
The standards
we stand behind.
For real estate, auctions and personal property services, our approach starts with respect and follows through with responsibility.
Treat people with dignity.
We listen with patience, compassion and respect. We welcome questions, treat clients and buyers fairly, and give you room to make informed decisions without pressure.
Make the agreement clear.
Before work begins, we explain the scope, commissions, fees, expenses and responsibilities in writing. We identify excluded property, discuss plans for unsold belongings and obtain approval for material changes.
Represent property honestly.
We describe property and known condition issues accurately, distinguish facts from estimates, and explain uncertainty about value, age or authenticity. We represent our services and qualifications truthfully and do not guarantee a selling price.
Care for what is entrusted to us.
We handle belongings, homes, keys and access information responsibly. We respect client instructions and restricted areas, protect personal papers and keepsakes, and obtain authorization before selling, donating or disposing of property.
Account for money responsibly.
We keep clear records of sales, agreed fees and expenses. We provide understandable settlement information, remit client proceeds according to the written agreement, and give clear, documented answers to accounting questions.
Keep transactions fair.
We disclose material personal interests, referral arrangements and potential conflicts. Purchases by owners, staff or related parties follow disclosed terms and client authorization. We do not manipulate bidding, fabricate demand or conceal transactions.
Respect your privacy.
We protect personal information and use it for authorized business purposes. We obtain permission before sharing a client’s story or identifiable photographs, and keep private documents and security details out of public listings.
Work within our responsibilities.
We follow the requirements that apply to the work we undertake, including relevant licensing, insurance and bonding obligations. We describe our qualifications and any coverage accurately, and involve qualified outside professionals when a matter calls for expertise beyond our own.
Be accountable.
We communicate honestly, address concerns respectfully and document agreed resolutions. We take responsibility for our work and use feedback to improve the care, clarity and professionalism we bring to each project.
CLARITY BEFORE WE BEGIN
A shared understanding.
A clear way forward.
These principles describe how we approach our work. Your written agreement sets out the services, responsibilities, fees and settlement terms for your project.
We encourage you to ask questions, discuss what matters to you and make sure you understand the plan before moving ahead.
Explore The Selling ProcessLET’S TALK
Questions deserve
a clear answer.
If you have a question about these standards or a concern about your experience, please talk with our team. We’re here to listen and help you understand the next step.